Return & Refund Policy

Thank you for purchasing courses on GCTC. Please read this policy carefully before completing any purchase.

Because our products are digital and provide immediate access to course materials, refunds are limited and subject to the conditions outlined below.

1. Digital Products

All courses sold on GCTC are digital products delivered electronically.

Once access to a course is granted, the product is considered delivered.

2. Refund Eligibility

Refund requests may be considered only if:

• The request is made within 2 days of purchase
• The course has not been substantially accessed or completed
• There is a technical issue that prevents access and cannot be resolved by our support team

We reserve the right to review account activity, including course progress and login history, when assessing refund requests.

3. Non-Refundable Situations

Refunds will not be issued for:

• Change of mind after accessing course content
• Failure to complete a course
• Lack of expected results, certification, or outcomes
• Incompatibility due to user device, internet, or system limitations
• Violation of our Terms of Service

4. Payment Disputes and Chargebacks

We encourage users to contact us before initiating a payment dispute or chargeback.

Unresolved chargebacks may result in:

• Suspension of account access
• Termination of enrollment
• Restriction from future purchases

5. Processing Refunds

If a refund is approved:

• It will be processed through the original payment method
• Processing times depend on the payment provider and banking institutions

We do not control external processing timelines.

6. Course Cancellations or Modifications

If a course is canceled or significantly modified by GCTC after purchase, affected users may be eligible for a refund or alternative access, at our discretion.

7. How to Request a Refund

To request a refund, please contact us with:

• Your full name
• Registered email address
• Course name
• Reason for the request

Email: gctc@gusconsulting.com

8. Policy Updates

We reserve the right to update this Refund and Returns Policy at any time. Changes will be posted on this page with an updated date.